Privacy Policy

At ValcoBlue USA, Ltd. ("ValcoBlue," "we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account or profile
• Submit inquiries or request quotes
• Place orders for products
• Subscribe to our newsletter
• Contact our customer service

This information may include:

• Name and job title
• Company name and address
• Email address and phone number
• Payment information
• Order history and preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device identifiers
• Browser type and settings
• Operating system
• Pages viewed and navigation patterns
• Referral source and entry/exit pages
• Date and time of visits

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send transactional communications and order updates
• Provide marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contract performance: Processing necessary for fulfilling our contractual obligations
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal compliance: Processing necessary to comply with legal obligations
• Consent: Processing based on your specific consent

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. These technologies may collect:

• Session data
• Preference settings
• Usage patterns
• Analytics information

You can manage your cookie preferences through your browser settings or our cookie management tool.

5. Information Sharing and Disclosure

We may share your information with:

• Service providers and business partners who assist in our operations
• Payment processors for transaction processing
• Shipping companies for order fulfillment
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information. You may request:

• Disclosure of personal information we collect, use, and share
• Deletion of personal information
• Opt-out of the sale of personal information

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. International Data Transfers

We may transfer your information to countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

14. Data Protection Officer

For EU/UK privacy inquiries, you can contact our Data Protection Officer at: